MASTER SERVICE AGREEMENT
GotChaDigi LLC. (GDC LLC.) MSA
This Master SERVICES Agreement (“MSA”) is by and between GotChaDigi LLC. (GCD), its subsidiaries, partners, and affiliates (collectively, the “Company”) and the individual and/or entity reflected on the signature line below (“CLIENT”) for the purchase of certain hardware and software (collectively, the “Product”) and various Professional Services( “Services”) Company and CLIENT shall be collectively referred to as “Parties” In consideration of the mutual promises of the parties and other good and valuable consideration, the parties hereby agree to the following:
CLIENT (hereinafter “CLIENT”)
COMPANY = GotChaDigi LLC. (hereinafter as “COMPANY” or “CONSULTANT”)
WHEREAS, Company desires Consultant to perform certain services from time to time relating to “PRODUCTS” and “SERVICES”, among other things, computer, server or network support, website, mobile applications & software development, programming, graphic designs, photography or videography or consulting services, all upon the terms and conditions set forth in this Agreement. It applies to all COMPANY Scope of Work (SOW), Project Plans (PP) and Memorandum of Understanding (MOU) agreements between CLIENT and COMPANY.
NOW, THEREFORE, the Parties intending to be legally bound, hereby agree as follows:
This Master Services Agreement (“Agreement”) by and between CLIENT as identified (above) and COMPANY Information Systems (“COMPANY”) located at the address set forth below, is effective as of the date specified above (the “Effective Date”). The parties agree as follows:
Performance of Services: COMPANY Information Systems shall provide the Information Technology infrastructure support services set forth in the attached Professional Services Schedule (“Schedule”) and any subsequent schedules executed by the parties. Each Schedule shall set forth the type of services to be performed and the related fees. Fees shall be subject to change by COMPANY Information Systems upon notice to CLIENT. Any fee estimates provided for work to be billed on an hourly or daily basis is for informational purposes only; CLIENT agrees to pay for the actual services provided by COMPANY Information Systems at the specified rate.
Fees & Payment: CLIENT agrees to pay all fees specified in each Schedule. All payments shall be made in U.S. dollars and will be due on CLIENT’s receipt of the applicable invoice. COMPANY may bill in advance for any recurring service. CLIENT shall be responsible for all taxes, withholdings, duties and levies arising from the services (excluding taxes based on the net income of COMPANY). COMPANY shall have the right to suspend service if CLIENT has failed to pay any invoice within forty-five (25) days of receipt. In the event CLIENT fails to make any of the payments set forth on Exhibit A within the time prescribed in the agreements, Consultants have the right to withhold Services, remove Work Product from Consultant-owned resources, or seek legal remedy until payment is made in full, plus accrued late charges of 1 ½% per month.
Terms of Agreement:
(a) Unless terminated earlier in accordance with (b) below, the initial term of this Agreement shall commence on the Effective Date and Terminate twelve (12) months thereafter. This Agreement shall automatically renew for successive one (1) year terms unless either party Provides the other with notification of termination at least thirty (30) days prior to an expiration of the then-current term.
(b) Either party may terminate this Agreement (including any and all Schedules) at any time if the other party: (i) fails to cure any material breach of this Agreement within thirty (30) days after written notice of such breach or (ii) ceases operation without a successor. Termination is not an exclusive remedy and the exercise by either party of any remedy under this Agreement will be without prejudice to any other remedies it may have under this Agreement, by law, or otherwise. Sections 4(b) (Warranty Disclaimer), 5 (Liquidated Damages), 6 (Limitation of Liability), 7(Confidential and Proprietary Information) and 8-14 (general terms) shall survive any expiration or termination of this Agreement.
(a) COMPANY warrants for a period of thirty (30) days following delivery (the “Warranty Period”) that all services will be performed in a professional manner in accordance with generally applicable industry standards. COMPANY’s sole liability (and CLIENT’s exclusive remedy) for any breach of this warranty shall be for COMPANY to re-perform any deficient services, or, if COMPANY is unable to remedy such deficiency within thirty (30) days, to void the invoice for the deficient services. COMPANY shall have no obligation with respect to a warranty claim: (i) if notified of such claim after the Warranty Period or (ii) if the claim is the result of third-party hardware or software, the actions of CLIENT or some other party or is otherwise caused by factors outside the reasonable control of COMPANY.
(b) THIS SECTION 4 IS A LIMITED WARRANTY, AND SETS FORTH THE ONLY WARRANTIES MADE BY COMPANY. COMPANY MAKES NO OTHER WARRANTIES, CONDITIONS OR UNDERTAKINGS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NONINFRINGEMENT OR ANY WARRANTIES REGARDING THE PERFORMANCE OF ANY SOFTWARE OR HARDWARE PROVIDED OR INSTALLED BY COMPANY. CLIENT MAY HAVE OTHER STATUTORY RIGHTS. HOWEVER, TO THE FULL EXTENT PERMITTED BY LAW, THE DURATION OF STATUTORILY REQUIRED WARRANTIES, IF ANY, SHALL BE LIMITED TO THE WARRANTY PERIOD.
LIQUIDATED DAMAGES FOR HIRING COMPANY EMPLOYEES: If, during the term of this Agreement or for twelve months thereafter, CLIENT directly or indirectly retains the services (whether as an employee, independent contractor or otherwise) of any employee of COMPANY (or ex-employee within three months of the employee’s termination from COMPANY) who has provided services to CLIENT on behalf of COMPANY, CLIENT agrees that COMPANY will be damaged, but that the amount of this damage will be difficult to determine. Accordingly, CLIENT agrees that for each such COMPANY employee hired by CLIENT, CLIENT will pay COMPANY Twenty-five Thousand Dollars ($25,000) as liquidated damages. Notwithstanding the foregoing, for the purposes of this section 5, “employee of COMPANY” shall include only employees of COMPANY who provide services to COMPANY CLIENTs and shall not include accountants, attorneys or other independent contractors of COMPANY who provide services to COMPANY itself.
LIMITATION OF LIABILITY: COMPANY WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR INTERRUPTION OF SERVICES, LOSS OF BUSINESS, LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF DATA, OR LOSS OR INCREASED EXPENSE OF USE CLIENT OR ANY THIRD PARTY INCURS), WHETHER IN AN ACTION IN CONTRACT, WARRANTY, TORT (INCLUDING, WITHOUT LIMITATION, NEGLIGENCE), OR STRICT LIABILITY, EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LIABILITIES. COMPANY IS NOT RESPONSIBLE FOR PROBLEMS THAT OCCUR AS A RESULT OF THE USE OF ANY THIRD-PARTY SOFTWARE OR HARDWARE. IN NO EVENT WILL THE AMOUNT CLIENT MAY RECOVER UNDER THIS AGREEMENT EXCEED THE TOTAL PAYMENTS MADE TO COMPANY BY CLIENT PURSUANT TO THIS AGREEMENT IN THE IMMEDIATELY PRECEDING TWELVE (12) MONTHS. THE LIMITATIONS SET FORTH IN THIS SECTION 6 SHALL NOT APPLY TO PERSONAL INJURY OR DAMAGE TO TANGIBLE PROPERTY CAUSED BY THE WILLFUL MISCONDUCT OR GROSS NEGLIGENCE OF COMPANY.
Confidential and Proprietary Information: Each party agrees that all know-how, business, technical and financial information it obtains (“Receiving Party”) from the disclosing party (“Disclosing Party”) constitute the confidential property of the Disclosing Party (“Confidential Information”), provided that it is identified as confidential at the time of disclosure or should be reasonably known by the Receiving Party to be Confidential Information due to the nature of the information disclosed and the circumstances surrounding the disclosure. Except as may be necessary to perform its obligations under this Agreement, the Receiving Party will hold in confidence and not use or disclose any Confidential Information. The Receiving Party ’s nondisclosure obligation shall not apply to information that: (i) was known to it prior to receipt of the Confidential Information; (ii) is publicly available; (iii) is rightfully obtained by the Receiving Party from a third party; (iv) is independently developed by employees of the Receiving Party; or (v) is required to be disclosed pursuant to a regulation, law or court order.
Any templates, schematics, processes or technical documentation provided by COMPANY shall be deemed Confidential Information and proprietary information of COMPANY without any marking or further designation. CLIENT may use such information solely for its own internal business purposes.
COMPANY shall maintain the confidentiality of information in its possession regarding individual protected health information in accordance with applicable law, and shall not release such information, to any other person or entity, except as required by law.
Independent Contractor: The parties to this Agreement are independent contractors. There is no relationship of partnership, joint venture, employment, franchise or agency created hereby between the parties. Neither party will have the power to bind the other or incur obligations on the other party’s behalf without the other party’s prior written consent.
Assignment: This Agreement may not be assigned by CLIENT without the prior written consent of COMPANY but may be assigned by COMPANY (i) pursuant to a merger or change of control or (ii) to an assignee of all or substantially all of COMPANY’s assets. Any purported assignment in violation of this section shall be void.
Disputes; Governing Law; Arbitration: California law will govern and enforce this Agreement. Any litigation or arbitration between CLIENT and COMPANY will take place in any state court located in Los Angeles County, California or federal court within the Northern District of California. CLIENT and COMPANY waive any objection to personal jurisdiction or venue in any forum located in those jurisdictions. Except for a claim for payments of amounts due, no action, regardless of form, arising out of this Agreement may be brought by either party against the other more than one year after the cause of action has arisen. At the option of either CLIENT or COMPANY, any dispute arising from or with respect to this Agreement will be decided by arbitration by the American Arbitration Association in accordance with its Commercial rules. At the request of either party, proceedings may be conducted in secrecy.
Complete Understanding; Modification: This Agreement, including any and all Attachments and Schedules attached hereto, constitutes the full and complete understanding and agreement between CLIENT and COMPANY and supersedes all prior or contemporaneous negotiations, discussions or agreements, whether written or oral, between the parties regarding the subject matter contained herein. Any waiver, modification or amendment of any provision of this Agreement will be effective only if in writing and signed by both CLIENT and COMPANY.
Waiver and Severability: Waiver or failure by either party to exercise in any respect any right provided for in the Agreement will not be deemed a waiver of any further right under this Agreement. If any provision of this Agreement is found by a court of competent jurisdiction to be unenforceable for any reason, the remainder of this Agreement will continue in full force and effect.
Force Majeure: Neither party shall be liable to the other for any delay or failure to perform any obligation under this Agreement (except for a failure to pay fees) if the delay or failure is due to unforeseen events which are beyond the reasonable control of such parties, such as strikes, blockade, war, terrorism, riots, natural disasters, and/or refusal of license by the government, insofar as such an event prevents or delays the affected party from fulfilling its obligations and such party is not able to prevent or remove the force majeure at reasonable cost.
Notices and Reports: Any notice or report hereunder shall be in writing to the notice address set forth below and shall be deemed given: (i) upon receipt if by personal delivery; (ii) upon receipt if sent by certified or registered U.S. mail (return receipt requested); or (iii) one day after it is sent if by next day delivery by a major commercial delivery service.
TERMS OF SERVICES
This Agreement shall commence on in and shall continue in full force and effect until terminated by either party upon at least ninety (90) days prior written the notice. Absent a termination notice, no event (except breach) may terminate this Agreement prior to End Date. Upon termination of this Agreement, Consultants shall transfer and make available to CLIENT all property and materials in Consultant's’ possession or subject to Consultants’ control that is the rightful property of CLIENT. Consultants shall make every reasonable effort to secure all written or descriptive matter that pertains to the Services or Work Product and agrees to provide reasonable cooperation to arrange for the transfer of all property, contracts, agreements, supplies, and other third-party interests, including those not then utilized, and all rights and claims thereto and therein. In the event of loss or destruction of any such material or descriptive matter, Consultants shall immediately notify CLIENT of the details of the loss or destruction in writing and provide the necessary information for a loss statement or other documentation to CLIENT.
Ownership Rights: Consultants shall have ownership to all Consultants’ Material. "Consultants’ Material” consists of all copyrightable:(a) Materials that do not constitute Services or Work Product (as defined in Section 1, Scope of Services, and in Specifications)(b) Materials that are solely owned by Consultants (“Pre-existing works”) or licensed to Consultants.(c) Materials that are incorporated into the Work Product or a part of the Services.Consultants shall hold all rights, title, and interest in and to Consultants’ Material. CLIENT shall not do anything that may infringe upon or in any way undermine Consultants’ rights, title, and interest in Consultants’ Material, as described in this paragraph 4. Notwithstanding the above, Consultants hereby grant CLIENT an unrestricted, nonexclusive, perpetual, fully paid-up worldwide license for the use or for the sublicense of the use of any Consultants’ Material employed under this Agreement.
Compensation: For all of the Consultant's’ Services under this Agreement, CLIENT shall compensate Consultants in check, cash or credit card, pursuant to the terms of Exhibit A attached hereto. In the event CLIENT fails to make any of the payments referenced in Exhibit B by the deadline set forth in Exhibit B, Consultants have the right but are not obligated, to pursue any or all of the following remedies: (1) terminate the Agreement (breach), (2) immediately stop all Services, (3) bring legal action.
Mutual Confidentiality: CLIENT and Consultants acknowledge and agree that the Specifications and all other documents and information related to the performance, production, creation or any expression of the Services or Work Product are the property of CLIENT. Materials shared between Consultants and CLIENT (the “Confidential Information”) including, but not limited to, documentation, product specifications, drawings, pictures, photographs, charts, correspondence, supplier lists, financial reports, analyses and other furnished property shall be the exclusive property of the respective owner (the "Owning Party") and will constitute valuable trade secrets. Both parties shall keep the Confidential Information in confidence and shall not, at any time during or after the term of this Agreement, without prior written consent from the Owning Party, disclose or otherwise make available to anyone, either directly or indirectly, all or any part of the Confidential Information. Excluded from the “Confidential Information” definition is anything that can be seen by the public or had been previously made available by the Owning Party in a public venue.
Limited Warranty and Limitation on Damage: Consultants warrant the Services or Work Product(s) will conform to the Specifications. If the Services or Work Product do not conform to the Specifications, Consultants shall be responsible for correcting the Services or Work Product without unreasonable delay, at Consultant's' sole expense and without charge to CLIENT, to bring the Services or Work Product into conformance with the Specifications. This warranty shall be the exclusive warranty available to CLIENT. CLIENT waives any other warranty, express or implied. CLIENT acknowledges that Consultants are not responsible for the results obtained by CLIENT when using any Services or Work Product produced by Consultants. CLIENT waives any claim for damages, direct or indirect, and agrees that its sole and exclusive remedy for damages (either in contract or in tort) is the return of the consideration paid to Consultants as set forth in Exhibit B attached hereto. No action, regardless of form, arising out of the Services rendered or Work Product, under the Agreement, may be brought by either party more than one year after the cause of action has occurred. In no event shall Consultants be held liable for consequential damages.
Independent Contractor: Consultants are retained as independent contractors. Consultants will be fully responsible for payment of their own income taxes on all compensation earned under this Agreement. CLIENT will not withhold or pay any income tax, social security tax, or any other payroll taxes on Consultant's’ behalf. Consultants understand that they will not be entitled to any fringe benefits that CLIENT provides for CLIENT’s employees generally or to any statutory employment benefits, including without limitation worker’s compensation or unemployment insurance.
Independent Contractor Behavior: Consultants agree to adhere to all of the CLIENT’s policies and procedures concerning code and conduct while on CLIENT’s premises. CLIENT agrees to make available to Consultants prior to the commencement of this Agreement all manuals, codes, rules, and regulations that CLIENT requires CLIENT’s staff or employees to read and/or sign.
Insurance: Consultants shall maintain throughout the entire term of this Agreement, adequate general liability insurance providing coverage for liability for bodily injury, death, and property damage that may arise out of or be based upon any act or omission of Consultants or any of their employees, agents or subcontractors under this Agreement. Upon written request, Consultants shall provide certificates from their insurers indicating the amount of insurance coverage, the nature of such coverage, and the expiration date of each applicable policy. Consultants shall not name CLIENT as an additional insured on any applicable policy at any time during this Agreement, or as a condition of acceptance of this Agreement.
Equipment: CLIENT agrees to make available to Consultants, for Consultants’ use in performing the Services required by this Agreement, such items of hardware and software as CLIENT and Consultants may agree are reasonably necessary for such purpose.
Travel: Consultants will charge CLIENT time against the agreement for time traveling to office or locations to perform Services or Work Product, whether direct or indirect, if the location is different that the default location outlined within the agreement(s).
Expenses: Consultants will not be reimbursed for any expenses incurred in connection with the Services or Work Product, whether direct or indirect, without the express written approval of CLIENT.
Entire Agreement: This Agreement contains the entire agreement between the parties relating to the subject matter hereof and supersedes any and all prior agreements or understandings, written or oral, between the parties related to the subject matter hereof. No modification of this Agreement shall be valid unless made in writing and signed by both parties hereto.
Governing Law: This Agreement shall be governed by and construed in accordance with the laws of the State of California Exclusive jurisdiction and venue shall be in the Los Angeles County, California Superior Court.
Binding Effect: This Agreement shall be binding upon and inure to the benefit of CLIENT and Consultants and their respective successors and assigns, provided that Consultants may not assign any of their obligations under this Agreement without CLIENT’s prior written consent.
Waiver: The waiver by either party of any breach or failure to enforce any of the terms and conditions of this Agreement at any time shall not in any way affect, limit, or waive such party’s right thereafter to enforce and compel strict compliance with every term and condition of this Agreement.
Good Faith: Each party represents and warrants to the other that such party has acted in good faith, and agrees to continue to so act, in the negotiation, execution, delivery, performance, and any termination of this Agreement.
No Right to Assign: Consultants have no right to assign, sell, modify, or otherwise alter this Agreement, except upon the express written advance approval of CLIENT, which consent can be withheld for any reason. CLIENT may freely assign CLIENT’s rights and obligations under this Agreement.
Indemnification: CLIENT warrants that everything CLIENT gives Consultants in the execution or performance of Services or the creation of any and all Work Product is legally owned or licensed to CLIENT. CLIENT agrees to indemnify and hold Consultants harmless from any and all claims brought by any third party relating to any aspect of the Services or Work Product, including, but without limitation, any and all demands, liabilities, losses, costs, and claims including attorney’s fees arising out of injury caused by CLIENT’s products/services, material supplied by CLIENT, or copyright infringement.
Use of Descriptions of Services or Work Product for Promotional Purposes: CLIENT grants Consultants the right to use descriptive text, testimonials, performance metrics, and other images, photos, and/or graphics that demonstrate the Services or Work Product for promotional purposes, and/or to cross-link such items with other promotional resources developed by Consultants.
No Responsibility for Theft: Consultants have no responsibility for any third party taking all or any part of the Services or Work Product, results of Services or Work Performed, or the improper use of any Services or Work Product produced by Consultants by any third party.
Right to Make Derivative Works: Consultants have the exclusive rights in making any derivative works of any Services, Methodology, or Work Product.
Attorney’s Fees: In the event, any party to this Agreement employs an attorney to enforce any of the terms of the Agreement, the prevailing party shall be entitled to recover its actual attorney’s fees and costs, including expert witness fees.
No responsibility for loss: Consultants are not responsible for any downtime, lost files, equipment failures, acts of nature, or any damage consultant from activities considered beyond the control of Consultants, such as war, riots, natural disasters, vandalism, and other events.The parties represent and warrant that, on the date first written above, they are authorized to enter into this Agreement in its entirety, and duly bind their respective principals by their signatures below.
The Table Below outlines the specific Types of Services included for this specific agreement. Any additional service requests will apply to EXHIBIT A services fee schedule.
Rate Sheet (Exhibit A):
The rates listed below are the default rates if no discount is applied. Depending on which service or maintenance contract is selected, the corresponding hourly discount will be applied to these rates:
||TYPE OF SERVICE
||Social Media Consultant
||Meeting & Event Coordination
||Computer Service Support
Type of Work Definitions
- Computer Support (A) is the install and performs minor repairs to hardware, software, and peripheral equipment, following design or installation specifications. Including the setup equipment for employee use, performing or ensuring proper installation of cable, operating systems, appropriate software. In addition to running periodic maintenance utilities to keep the systems running optimally and protected.
- Network Support (B) is the maintenance of an existing corporate network. Network support may extend to general testing and troubleshooting problems to regular maintenance. Along with working with service providers that support the internet and Wi-Fi environment with the office(s). In addition to recommending and help to procure new network equipment, and the installation and configuration of equipment to support the internal network.
- Website Development & Support (C) is the use of a web programmer to produce browser-based templates and collateral elements, which meet project goals and guidelines. In addition, is the use of a programmer using server-side scripting languages to add advanced features and functionality to a web project. Included within this category are PHP, ASP, .NET, and CGI programming.
- Database Administration (D) includes information level and physical level database design, UML, Entity Relationship Diagrams (ERD), SQL tuning, data definition language & data manipulation language.
- Graphics Design (E) is the utilization of a graphic designer of for the development of visual direction or visual design. This includes color theory, use of lines, use of texture, and other means necessary for maximum visual impact.
- Server Administration (F) involves activities performed by a system administrator (or "admin", "sysadmin", "site admin") such as configuring servers, installing Operating Systems or modules, implementing redundancy schemes, monitoring security configuration, monitoring disk space and other resource use, performing backups, and setting up new hardware and software
- Meeting (G) face-to-face or phone time that is organized and structured and typically includes an agenda
- Hosting (H) involves activities such as analyzing web stats, domain name registration, domain name transfers, or researching hosting companies.
- Project Management (I) is the defining, planning, scheduling, and controlling of the tasks that must be completed to reach your goal and the allocation of the resources to perform those tasks. Project Management involves balancing the tradeoffs between time, cost & scope to create the best possible end product.
- Research (J) occasionally clients request integration with existing technologies or third party applications but are not sure about the ramifications to their current website. This billable type is used to investigate solutions, install demo programs, and analyze software to make the best possible solution.
- Rush Fee (K) can be utilized if work needs to be executed faster than the response time stated in the level of the maintenance contract. This fee is the stated fee regardless of the type of work performed.
- Social Media Marketing (L) inbound marketing campaigns utilizing social media tools and email marketing tools.
Website Support Services General Provisions (EXHIBIT B)
- Limitation of Services
- Consultants shall not be responsible for the following:
- Liaising with billing and/or accounting on matters related to payment for software, licenses, Services, or other items unless directly provided by or acquired for CLIENT by Consultants.
- Monitoring Website or Web Server status, unless otherwise specified and agreed upon.
- Fixing errors and omissions contained in any third-party resource outside of the direct control of Consultants, unless otherwise specified.
- In no event will a company be liable to you for any loss of data, lost profits, lost savings or incidental, indirect, special or consequential damages, arising out of your use or inability to use the product or the breach of this agreement, even if advised of the possibility of such damages. Including the cost of responding to an offense, conducting a damage assessment, and restoring the data, program, system, or information to its condition prior to an incident and the CLIENT is responsible for all backups of such properties or data.
Pre-Care Computer Support Services (EXHIBIT C)
included but are not limited to:
- Install patches, fixes, and updates to operating system and/or servers; install additional software packages to the operating system or server; install patches, fixes, and updates to additional software packages.
- Maintain adequate protection and safeguard CLIENT against a virus, Trojan, spyware (the “Protections”) or any other unauthorized intrusion CLIENT may specify.
- Develop policies and procedures for updating Protections.
- Evaluate and make recommendations to CLIENT regarding Network Security, Protections, or any other concerns Consultants may have in order to safeguard CLIENT’s Network, Workstations, Computers, or other related systems.
- Provide consultation and installation Services for any new projects or tasks that CLIENT requests of Consultants.
- Provide disaster recovery from backup and maintain a current file library of all software, licenses, records, or purchases Consultants have made for CLIENT, source code and maintain a history log or other record for CLIENT concerning all installations, upgrades, patches, or other Services performed for CLIENT.
- Offer general advice and guidance to CLIENT’s employees or end users, and make recommendations to CLIENT concerning their systems and software.
- Liaise with hardware engineers and CLIENT support, or other Services or entities related to the maintenance and upkeep of CLIENT’s systems and software.
- Provide consultation with CLIENT every month in order to schedule any projects, set priorities, or discuss special needs that CLIENT may have.
Response Time Definition (EXHIBIT D)
*Response time is defined as COMPANY attention and resources towards the issue, not the completion of the specific issue. COMPANY will continue to allocate resources until the issue is resolved.
** “Hour(s)” and “Days” outlined below are standard Monday thru Friday business days. All work is billed in 1/2 hour increments.
Standard Support available during local business hours. 24x7 Support for severity 1 issues only.